Shipping policy

Shipping Policy

Processing time

All orders are processed within 1 business day. Once your order is processed, you will receive a confirmation with tracking information.

Shipping times

• Italy and European Union: 10-20 business days
• Rest of the world: 15-25 business days

Please note that these are estimated delivery times. Occasional delays may occur due to customs processing or carrier issues beyond our control.

Shipping costs

Shipping is always free, on all orders, worldwide.

Customs, duties and taxes

For orders shipped outside the European Union, your order may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order.

Lost or delayed packages

If your order hasn't arrived within the estimated delivery window, please contact us at velinsupport@protonmail.com and we'll help track down your package.